Support

Last updated September 1, 2026

Need a hand with Qupey? We’re here to help. Email us and we’ll get back to you, usually within one business day.

Common questions

How do I collect and redeem rewards?

Follow a business to see its offers. Punch cards fill up as you visit; coupons and passes are claimed in the app. To redeem, either show your code to the staff or tap the Qupey tag at the counter — Qupey confirms you’re at the business, then applies your stamp or reward.

I’m a business — how do I get set up?

Create a business profile in the app, add your details and photos, and build your first offer (a punch card or coupon). Customers can then find and follow you. If you’d like help getting started, email us.

How do I delete my account?

Open the app, go to Profile → Delete account. This permanently removes your account and the data tied to it. This cannot be undone.

How do I report content or block someone?

You can report content or a user, or block a user, from within the app. You can also email us at support@qupey.net and we’ll review it promptly.

I forgot my password.

On the login screen, tap “Forgot password?” and follow the emailed link to set a new one.

See also our Privacy Policy and Terms of Service.